Consumer experience trends in healthcare 2021



The digital behaviors that gained momentum in recent years have been hard-coded into the patient journey. In the wake of COVID-19 and with 2022 on the horizon, healthcare organizations must commit to a digital- and consumer-focused strategy to shape the patient experience.

In September 2021, Press Ganey surveyed 1,000+ consumers to unlock insights into how they approach their journey to care. The findings provide a roadmap for accelerating digital transformation in 2022 and converting more care seekers into happy, loyal patients.
 

Please fill out the form to download the whitepaper.

By downloading this content, you agree to Becker's Healthcare terms of service and privacy policy.