Consumerism is Calling: How Health Systems Can Provide the Digital Experience Patients Want


Wednesday, July 13th, 2022 | 12:00 PM - 1:00 PM CT

Consumer-facing industries have forged a new frontier with technology—and healthcare is following suit. Health systems that deliver on patients’ demands for a digital-first experience will be better able to capture brand loyalty and activate patients in their care.
 
Join our webinar on Wednesday, July 13, at 1PM ET (10AM PT), to learn about the shifting consumer expectations that are reshaping healthcare delivery. Joyce Wang is an Associate Director of Research here at Phreesia. She oversees a team of analysts that design and execute primary patient research during the check-in process by delivering customized surveys to target patient populations. The team works with life sciences companies to conduct market research at the point of care and generate insights to help inform business decisions and adapt to changes in patient attitudes and behaviors.

Joyce has more than a decade of experience working in market research and is highly skilled in delivering actionable insights that guide clients’ decision-making on important business matters. Before joining Phreesia, she successfully managed a diverse client portfolio and led projects covering a wide variety of industries and methodologies. Joyce holds a master’s degree in Public Policy from the University of Michigan.

Joyce is a native Chinese speaker. Before coming to the United States, she worked at the Shanghai office of A.T. Kearney, a global management consulting firm, for over five years, where she conducted research for clients such as Sinopec, CNOOC, ConocoPhillips, and Honeywell. She holds a Master’s Degree in Public Policy from the University of Michigan. Joyce will be joined by Matt Dietz, Division Director, Digital and Virtual Care Strategy, at MercyOne, who will discuss his health system’s digital transformation and share how MercyOne is engaging patients to drive outcomes that matter most.
 
Join this webinar to learn:
  • Insights into the digital experience patients want
  • How digital tools have helped MercyOne engage all patients—including the most vulnerable
  • Strategies for introducing patients and staff to new technologies
 

Presenters

Headshot_JW - Nicole Novak

Joyce Wang

Associate Director, Research at Phreesia

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Matt Dietz

Division Director of Digital and Virtual Health Strategy for MercyOne in Iowa