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[Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Consumerism is Calling: How Health Systems Can Provide the Digital Experience Patients Want --- ### Wednesday, July 13th, 2022 | 12:00 PM - 1:00 PM CT Consumer-facing industries have forged a new frontier with technology—and healthcare is following suit. Health systems that deliver on patients’ demands for a digital-first experience will be better able to capture brand loyalty and activate patients in their care. Join our webinar on Wednesday, July 13, at 1PM ET (10AM PT), to learn about the shifting consumer expectations that are reshaping healthcare delivery. Joyce Wang, Associate Director of Research at Phreesia, will share results from a recent survey of over 4,000 patients about their expectations for their digital healthcare experience, including how they’d like to check in, pay their bills and communicate with providers. Joyce will be joined by Matt Dietz, Division Director, Digital and Virtual Care Strategy, at MercyOne, who will discuss his health system’s digital transformation and share how MercyOne is engaging patients to drive outcomes that matter most. **Join this webinar to learn:** · Insights into the digital experience patients want · How digital tools have helped MercyOne engage all patients—including the most vulnerable · Strategies for introducing patients and staff to new technologies   ## **Presenters** ![Headshot_JW - Nicole Novak](https://go.beckershospitalreview.com/hs-fs/hubfs/Headshot_JW%20-%20Nicole%20Novak.jpg?width=120&height=120&name=Headshot_JW%20-%20Nicole%20Novak.jpg) ### Joyce Wang ##### Associate Director, Research at Phreesia ![1651151916815 - Nicole Novak](https://go.beckershospitalreview.com/hs-fs/hubfs/1651151916815%20-%20Nicole%20Novak.jpg?width=120&height=120&name=1651151916815%20-%20Nicole%20Novak.jpg) ### Matt Dietz ##### Division Director of Digital and Virtual Health Strategy for MercyOne in Iowa [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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