--- title: Convenience, communication key to new patient payment expectations image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-whitepaper-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/convenience-communication-key-to-new-patient-payment-expectations#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - 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[Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Convenience, communication key to new patient payment expectations --- High deductible health plans (HDHPs) have shifted the already-complex payer reimbursement burden onto the shoulders of consumers who are unprepared to bear it. Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them. On the other hand, patients with more skin in the game are becoming more demanding about the quality of their customer experience. These changes necessitate a new patient payment model that focuses on delivering convenience and clear communication to patients, driving both quicker payments and increased patient satisfaction. **Download this whitepaper to learn:** - The current state of patient collections, with data - How to help patients take charge of their new responsibility - How to identify hidden coverage - How to increase the likelihood of quick, easy payment   Please fill out the form to download the whitepaper. 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