Creating an experience strategy for your health system
Wednesday, April 6th, 2022 | 12:00 PM - 1:00 PM CT
Sponsored by Phreesia
Experience matters now more than ever. Healthcare is being called to create a more human experience for team members, providers, patients and guests. The global pandemic has helped to spotlight what matters most in healthcare, creating a rare opportunity for healthcare systems and leaders to change everything for the better.
To learn more about what it takes to design a new kind of healthcare experience, join us for a high-energy webinar with The Experience Lab. Sonia Rhodes, founder and CEO of The Experience Lab and the country's first health system executive to be responsible for experience transformation; and Jeremy Brill, The Experience Lab’s chief experience officer; will introduce attendees to the fundamentals of experience design. Here, they will share how to build upon this foundation as leaders respond to the impact of the COVID-19 pandemic, continued labor shortages and other major trends.
Together, we will explore the fundamentals of experience design through the lens of four experience themes: Leading. Looking. Living. Loving.
This engaging webinar will provide participants with:
To learn more about what it takes to design a new kind of healthcare experience, join us for a high-energy webinar with The Experience Lab. Sonia Rhodes, founder and CEO of The Experience Lab and the country's first health system executive to be responsible for experience transformation; and Jeremy Brill, The Experience Lab’s chief experience officer; will introduce attendees to the fundamentals of experience design. Here, they will share how to build upon this foundation as leaders respond to the impact of the COVID-19 pandemic, continued labor shortages and other major trends.
Together, we will explore the fundamentals of experience design through the lens of four experience themes: Leading. Looking. Living. Loving.
This engaging webinar will provide participants with:
- An overview of the realm of experience
- Essential experience principles, methods and frameworks
- Actionable strategies for designing experiences for team members, providers, patients and guests
- Lessons in experience transformation from the nation’s leading health systems that work with The Experience Lab