Creating an experience strategy for your health system

Wednesday, April 6th, 2022 | 12:00 PM - 1:00 PM CT

Sponsored by Phreesia 

Experience matters now more than ever. Healthcare is being called to create a more human experience for  team members, providers, patients and guests. The global pandemic has helped to spotlight what matters most in healthcare, creating a rare opportunity for healthcare systems and leaders to change everything for the better. 

To learn more about what it takes to design a new kind of healthcare experience, join us for a high-energy webinar with The Experience Lab. Sonia Rhodes, founder and CEO of The Experience Lab and the country's first health system executive to be responsible for experience transformation; and Jeremy Brill, The Experience Lab’s chief experience officer; will introduce attendees to the fundamentals of experience design. Here, they will share how to build upon this foundation as leaders respond to the impact of the COVID-19 pandemic, continued labor shortages and other major trends.

Together, we will explore the fundamentals of experience design through the lens of four experience themes: Leading. Looking. Living. Loving.

This engaging webinar will provide participants with:
  • An overview of the realm of experience
  • Essential experience principles, methods and frameworks
  • Actionable strategies for designing experiences for team members, providers, patients and guests
  • Lessons in experience transformation from the nation’s leading health systems that work with The Experience Lab 


Sonia Rhodes - Nicole Novak

Sonia Rhodes

Founder and CEO, The Experience Lab

Jeremy Brill - Nicole Novak

Jeremy Brill

Chief Experience Officer, The Experience Lab