Demystifying patient navigation: Industry viewpoints for sustainable care delivery

Wednesday, June 16th, 2021 | 11:00 AM - 12:00 PM CT

Throughout the pandemic, patients and providers became more comfortable with digital health solutions and virtual care options. As vaccination rates rise and COVID-19 infections fall, health systems are beginning to see a return to pre-pandemic norms: more patients are seeking in-person care and, as a result, more calls are flooding health systems' call centers to inquire about care options.

Health systems are eager to see patient volumes return to normal but must be ready to meet the challenge of guiding patients to the right care setting at the right time. Join this expert conversation to hear from leaders exploring innovative solutions to enable sustainable models of hybrid care delivery.

You'll learn about best practices to:
  • Overcome current and anticipated challenges associated with navigation
  • Unlock efficiencies to make care easier for patients while extending provider engagement
  • Navigate and triage patients to optimize quality of care and patient outcomes




Matt Warrens Head Shot-1

Matthew Warrens

Managing Director of Innovation, UnityPoint Health


Edward Abraham, MD

Chief Medical Advisor,


Christina Chen, MD

Medical Director,