7 habits of empowered front-line teams — A leadership playbook
Many dental practices measure patient experience, though not as many make use of the feedback. Good organizations have a clear understanding of their strengths and key areas for improvement, but the strongest take it a step further by acting on this information to drive operational changes within their practice.
This e-book distills the secrets of the world's best front-line teams into seven habits to help dental practices deliver an exceptional patient experience every time. The insights are based on interviews and analysis on what's worked at thousands of prominent experience brands, such as Starbucks and Uber.
Learning points:
This e-book distills the secrets of the world's best front-line teams into seven habits to help dental practices deliver an exceptional patient experience every time. The insights are based on interviews and analysis on what's worked at thousands of prominent experience brands, such as Starbucks and Uber.
Learning points:
- What daily habits the best and brightest customer experience brands implement
- How to master a seven-step process to increase repeat visits, strengthen staff retention and get more patient referrals
- How to introduce and implement habits across teams
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