--- title: "Effective patient engagement depends on a robust digital backbone: Lessons from Bon Secours Mercy Health and Pack Health" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-whitepaper-cta.png --- Becker's Healthcare: - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Clinical](https://www.beckershospitalreview.com/quality) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com) - [Podcasts](https://www.beckerspodcasts.com) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) - [MyBHC](https://my.beckershospitalreview.com/)   - -  [Email Us](mailto:becker@beckershealthcare.com) [![Becker's Payer Issues Logo](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png)](https://www.beckershospitalreview.com) Search [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png "Becker's Hospital Review")](https://www.beckershospitalreview.com) × - 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During the COVID-19 pandemic, digital engagement has become an even higher priority, as patients and providers have turned to telehealth and other digital technologies to support care delivery. This white paper examines digital engagement at Cincinnati-based Bon Secours Mercy Health and Birmingham-based Pack Health, a digital health coaching company focused on chronic care support. 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