Your Care Experiences are Excellent. Now - Can you make them Easy?
Satisfied patients aren’t necessarily loyal ones. Patients are more likely to change providers than they’ve ever been. According to new research from NRC Health and The MetroHealth System in Cleveland, 80% of patients reported that they’d switch providers for ’convenience factors’ alone. How can you decrease effort to increase retention?
- Define the problem by mapping points of friction in your care experience
- Gain a deeper understanding of why healthcare is hard for patients
- Learn the steps your organization can take to create ease