Engagement in Healthcare: Improving Patient Care by Starting with Your Practitioners

Wednesday, June 24, 2015|1:00PM - 2:00PM CDT

Join Becker’s Healthcare, Penn State Hershey Medical Center and Cornerstone OnDemand for a webinar on engagement in healthcare. Penn State Hershey will share how their approach has transformed their staff satisfaction and the patient experience. Named one of the “100 Great Places to Work in Healthcare” by Becker’s Hospital Review, the Penn State Hershey Medical Center places a high priority on quality care.

Penn State Hershey Medical Center will share how their engagement and talent management strategy has transformed their onboarding experience and ongoing staff development. They will share results around infection control and discuss how it has enabled them to continue compliance and certification as a CDC Ebola Treatment Center. The Department of Health has endorsed blended learning programs and Penn State Hershey has seen the direct benefits of a unified talent management system.

Learning Points

  • The correlation between staff engagement and quality patient care - confidence with procedures not only improves medical care, it also helps practitioners bring compassion to their patient interactions.
  • On-site performance reviews – an observation checklist allows Hershey to assess nurse competency directly at the patient’s bedside.
  • Improved compliance and competency tracking - managers find it easier to track employee training for compliance and annual competency measurement purposes.