Expanding telehealth: How Sentara Healthcare reduced no-shows by 49%

Wednesday, July 14th, 2021 | 12:00 PM - 1:00 PM CT

Norfolk, Va.-based Sentara Healthcare has years of experience providing virtual care, yet it was still able to reduce its patient no-show rate for virtual visits by 49 percent after implementing a multi-faceted telehealth strategy.

In this webinar, Tyler Okoren, Sentara’s director of telehealth & digital solutions, and Mark Haggerty, DO, Sentara’s medical director, will discuss how giving providers the option to use smartphones to connect with patients in real-time helped Sentara increase telehealth utilization.

Okoren and Dr. Haggerty will also be joined by Doximity for a broader discussion about the benefits and considerations of a multi-vendor telehealth platform approach including trends in patient communication preferences and effective patient engagement.

In this webinar, you’ll learn how Sentara:

  • Increased telehealth utilization and mitigated the digital divide
  • Gained incremental value from its existing telehealth platform
  • Drove down no-shows across the system



tyler_okoren_linkedin - Emma Goodman

Tyler Okoren

Director of Telehealth & Digital Solutions for Sentara Medical Group

haggerty-mark-Sentara - Emma Goodman

Dr. Mark Haggerty

Medical Director for Sentara Virtual Care


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