Doing Nothing Isn’t Neutral: The Right Way to Manage Estates in an Aging America


Monday, March 30th, 2026 | 1:00 PM - 2:00 PM CT

Revenue cycle leaders are investing heavily in hot topics such as AI automation, denial management, and front-end transformation. But while the spotlight stays there, a major financial risk is quietly accelerating, and most organizations aren’t prepared. 

An aging population, combined with high end-of-life care costs and rising self-pay balances, is creating a sharp increase in complex, estate-related accounts. By 2050, more than 1 in 5 Americans will be over 65. That shift isn’t theoretical; it’s already impacting recoveries, compliance exposure, and brand reputation.

And in many health systems, estate processes are still fragmented, inconsistent, or reactive.

Doing nothing isn’t neutral. It costs you.

Join leaders from Prisma Health, Mercy Health System, and the Johns Hopkins Health System for a candid, executive-level discussion on what leading organizations are doing differently and what your team must put in place now to protect revenue, reduce risk, and manage estates effectively in an aging America. 

You will learn:
 
  • Compliance and reimbursement risks linked to inconsistent estate processes
  • How leading systems are integrating estate workflows into broader revenue cycle strategy
  • Opportunities to improve financial performance while protecting family experience

Presenters:

nikki stackhosue - Chloe Lim

Nikki Stackhouse

VP Revenue Cycle Acute
Prisma Health

drew mahone - Chloe Lim

Drew Mahone

Executive Director, Revenue Cycle and Billing Operations
Johns Hopkins

garrett kates - Chloe Lim (1)

Garrett Kates

Executive Director 
Mercy

Angela-H

Angela Horn

VP of Business Development & Corporate Counsel
DCM Services