How Dartmouth Health hit 101.6% of its cash collection goal

In today's economy, every dollar counts — especially for health systems. 

Dartmouth Health, a nonprofit academic health system in Lebanon, N.H., aimed to improve cash collections, patient satisfaction and funding for uninsured patients. Through an eight-year partnership, it achieved 101.6 percent of its cash collection goal and a 97 percent patient satisfaction rate.

This case study showcases how the health system was able to turn its goals into a reality.

Key learnings:
  • How a one call customer service model resolved patient billing issues
  • How Dartmouth Health saved $15 million in cost-to-collect
  • How the health system improved single business office performance 

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