How Lehigh Valley Health Network and others are increasing revenue while addressing patient affordability

Thursday, May 4th, 2023 | 12:00 PM - 1:00 PM CT 

Lehigh Valley Health Network and providers across the country are changing the way they think about post-insurance patient collections.

Affordability is now the leading cause of declining out-of-pocket collections. The shift in financial burden to the patient has changed payment behavior and has resulted in a third of people avoiding care all together. As a consequence, provider revenue and patient health are negatively affected. 

In this webinar, you'll learn how to increase out-of-pocket collections 40-60 percent while generating one of the highest patient satisfaction scores in the country. 

Key learning points:
  • Explore the root causes of patient payment affordability, and how changing patient payment behavior can improve the financial strength of providers.
  • Learn how to enhance the patient's financial experience while reversing their tendency to avoid care due to financial worries. 
  • Strengthen your brand and become a destination of choice for members of your community.



John Fistner

Founder & CEO, AblePay

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Jeffrey Hinkle

VP Patient Financial Services, Lehigh Valley Health Network