How Mercy Health boosted point-of-service collections by 35%


This webinar is on-demand and can be viewed at your convenience.

Patients today expect upfront clarity on cost and when they don’t get it, they delay or avoid care. That makes accurate estimates more than a finance issue; it’s a trust issue.

Join leaders from Mercy Health to hear how they made targeted workflow and technology changes that drove a 35% increase in point-of-service collections and the strategies for other organizations to achieve the same.

This session breaks down:
 
  • The ROI of automating estimate creation and customization
  • How Mercy aligned staff workflows and benefit data to reduce friction and improve accuracy
  • Practical steps to minimize patient confusion and maximize collections

Presenters: 

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Staci Fletcher, CHAM

Director of Patient Access, Mercy Health

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Ben Koppenheffer

Senior Director – Client Success, Waystar