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[Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## How Piedmont automated 90% of status checks and cut claim delays --- ***This webinar is on-demand and can be viewed at your convenience.*** Claim status checks are one of the most manual and error-prone parts of the revenue cycle. Without automation, they often lead to billing delays, staff burnout and denied claims. For Piedmont Health this was an every day issue. By streamlining claim status checks with automation, Piedmont eliminated friction in its revenue cycle operations. Today, 90% of status inquiries are handled without human intervention, accelerating resolution and reducing downstream delays. In this session, hear how they did it and what organizations can apply today. **Key takeaways:**   - How Piedmont built an automated status-inquiry workflow - Ways they overcame payer roadblocks that typically trigger denials - Top questions and answers on making automation stick in the revenue cycle ## Presenters: ![Renee Miller_Headshot - Jason Grady](https://go.beckershospitalreview.com/hs-fs/hubfs/Renee%20Miller_Headshot%20-%20Jason%20Grady.png?width=120&height=121&name=Renee%20Miller_Headshot%20-%20Jason%20Grady.png) ### Renee Miller ##### VP of Product, Waystar ![Christy Wilbanks Headshot - Jason Grady](https://go.beckershospitalreview.com/hs-fs/hubfs/Christy%20Wilbanks%20Headshot%20-%20Jason%20Grady.jpg?width=120&height=121&name=Christy%20Wilbanks%20Headshot%20-%20Jason%20Grady.jpg) ### Christy Wilbanks ##### Director of Professional Business Office, Piedmont Healthcare [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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