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[Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Integrated patient experiences done right: 2 systems' approach --- ### Thursday, November 7th, 2024 | 12:00 PM - 1:00 PM CT A cohesive and integrated patient journey — from preservice to final payment — has become essential for healthcare organizations aiming to improve operational efficiency and the patient experience while simultaneously lowering costs. This webinar will explore how two major metropolitan health systems have successfully created a unified, personalized patient experience. Dive deeper into their implementation strategies, the largest obstacles they faced and key lessons learned, including their approach to working with existing EHR systems to eliminate gaps in the patient experience. **Key learnings:**   - The patient experience gaps that prompted immediate action. - How automation played a crucial role in enhancing the patient journey. - How an integrated experience promotes patient satisfaction and loyalty. - Financial benefits of integration, including improved self-service payments and faster payment cycles. - Benefits, pitfalls and other lessons, including the critical role of automation, in integrating the patient experience ## **Presenter:** ![Casey - Somer Sinnard](https://go.beckershospitalreview.com/hs-fs/hubfs/Casey%20-%20Somer%20Sinnard.jpg?width=120&height=120&name=Casey%20-%20Somer%20Sinnard.jpg) ### Casey Williams ##### SVP of Patient Engagement & Payment Applications, RevSpring  [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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