Patient Experience Essentials: How modernizing the health system call center can reduce costs and increase patient satisfaction to drive cash 

This webinar is on-demand and can be viewed at your convenience. 

It's no secret that health systems are up against challenges that can result in huge financial losses, such as high operating costs and labor shortages.

Today, health systems must find innovative ways to effectively reduce cost-to-collect while providing a better patient experience. Learn how modernizing the healthcare call center and patient account resolution strategy can help identify net-new cash and save costs while improving patient satisfaction. 

In this on-demand webinar you'll learn:
  • The critical dos and don'ts of running a healthcare account resolution strategy
  • How one health system drove 90 percent patient satisfaction rates
  • How you can drive up to 40 percent net-new cash




MichelleBraymer1 - Jason Grady

Michelle Braymer

SVP of Digital Patient Operations, R1 RCM

Brian Wiley  - Jason Grady Cropped

Brian Wiley

VP of Client Success, R1 RCM



Ellen Warila - Jason Grady

Ellen Warila

Director of Consumer Experience, R1 RCM