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[Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Patient Experience Essentials: How modernizing the health system call center can reduce costs and increase patient satisfaction to drive cash  --- ***This webinar is on-demand and can be viewed at your convenience. *** It's no secret that health systems are up against challenges that can result in huge financial losses, such as high operating costs and labor shortages. Today, health systems must find innovative ways to effectively reduce cost-to-collect while providing a better patient experience. Learn how modernizing the healthcare call center and patient account resolution strategy can help identify net-new cash and save costs while improving patient satisfaction.  **In this on-demand webinar you'll learn:**   - The critical dos and don'ts of running a healthcare account resolution strategy - How one health system drove 90 percent patient satisfaction rates - How you can drive up to 40 percent net-new cash   ## Presenters:   ![MichelleBraymer1 - Jason Grady](https://go.beckershospitalreview.com/hs-fs/hubfs/MichelleBraymer1%20-%20Jason%20Grady.jpg?width=120&height=120&name=MichelleBraymer1%20-%20Jason%20Grady.jpg) ### Michelle Braymer ##### SVP of Digital Patient Operations, R1 RCM ![Brian Wiley - Jason Grady Cropped](https://go.beckershospitalreview.com/hs-fs/hubfs/Brian%20Wiley%20%20-%20Jason%20Grady%20Cropped.jpg?width=120&height=120&name=Brian%20Wiley%20%20-%20Jason%20Grady%20Cropped.jpg) ### Brian Wiley ##### VP of Client Success, R1 RCM ### Moderator: ![Ellen Warila - Jason Grady](https://go.beckershospitalreview.com/hs-fs/hubfs/Ellen%20Warila%20-%20Jason%20Grady.png?width=120&height=120&name=Ellen%20Warila%20-%20Jason%20Grady.png) ### Ellen Warila ##### Director of Consumer Experience, R1 RCM [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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