Tech meets touch: Transforming the patient experience through the revenue cycle 

Monday, March 20th, 2023 | 1:00 PM - 2:00 PM CT 

The patient experience isn’t limited to clinical care – it encompasses the full spectrum of a patient’s interaction with a hospital or health system that often begins before the patient steps foot in a care facility and extends beyond discharge. Delivering safe and effective care has always been a top priority among providers, but many healthcare organizations often overlook elements of care that create the patient experience. 

Join this session to learn which tactics and tools can elevate the patient experience within your healthcare organization through self-service or automated workflows and provide paths to embrace consumerism, earn patient loyalty and secure reimbursement.

Key takeaways: 
  • Why healthcare organizations must rethink their approach to the front-end revenue cycle and how to get started 
  • A look at three types of technology investments (process automation, digital integration and demand-based scheduling) that support a consumer-oriented approach to revenue cycle management
  • Understand the patient access workflow and the digital patient journey: What is the current state and what is the future outlook?


Michael Spencer - Daniel Gest Cropped

Michael Spencer, MBA

Senior Director, Patient Access Operations and National Patient Access Strategic Initiatives

Conifer Health Solutions