The Intelligent Front Door: How AI is Modernizing the Call Center

Tuesday, June 6th, 2023 | 12:00 PM - 1:00 PM CT

Today, patients demand faster, more personalized access to care. Unfortunately, call centers — the “non-digital” front door for most health systems — are struggling to keep up.
In response, leading health systems are leveraging advanced AI – including computer vision, natural language understanding (NLU), and the latest large language models (LLMs) – to automate many workflows previously handled by call centers.
In this session, you’ll learn:
  • The latest industry insights and research on patient access
  • How intelligent automation eliminates the need for calls and reduces call center volume by up to 50%
  • How Gillette Children’s uses AI to guide patients and their families through registration without staff intervention
  • How an intelligent front door can personalize scheduling, appointment reminders, patient registration and intake, payment collection, prior authorizations, and more



Susanne Katz

Susanne Katz

Head of Patient Access Operations, Notable

Tim Getsay Gillette

Tim Getsay

EVP Integration and Performance, Gillette Children’s