The Intelligent Front Door: How AI is Modernizing the Call Center

Tuesday, June 6th, 2023 | 12:00 PM - 1:00 PM CT

Today, patients demand faster, more personalized access to care. Unfortunately, call centers — the “non-digital” front door for most health systems — are struggling to keep up.
 
In response, leading health systems are leveraging advanced AI – including computer vision, natural language understanding (NLU), and the latest large language models (LLMs) – to automate many workflows previously handled by call centers.
 
In this session, you’ll learn:
 
  • The latest industry insights and research on patient access
  • How intelligent automation eliminates the need for calls and reduces call center volume by up to 50%
  • How Gillette Children’s uses AI to guide patients and their families through registration without staff intervention
  • How an intelligent front door can personalize scheduling, appointment reminders, patient registration and intake, payment collection, prior authorizations, and more
 

Presenters:

 

Susanne Katz

Susanne Katz

Head of Patient Access Operations, Notable

Tim Getsay Gillette

Tim Getsay

EVP Integration and Performance, Gillette Children’s