The Intelligent Front Door: How AI is Modernizing the Call Center
Tuesday, June 6th, 2023 | 12:00 PM - 1:00 PM CT
Today, patients demand faster, more personalized access to care. Unfortunately, call centers — the “non-digital” front door for most health systems — are struggling to keep up.
In response, leading health systems are leveraging advanced AI – including computer vision, natural language understanding (NLU), and the latest large language models (LLMs) – to automate many workflows previously handled by call centers.
In this session, you’ll learn:
- The latest industry insights and research on patient access
- How intelligent automation eliminates the need for calls and reduces call center volume by up to 50%
- How Gillette Children’s uses AI to guide patients and their families through registration without staff intervention
- How an intelligent front door can personalize scheduling, appointment reminders, patient registration and intake, payment collection, prior authorizations, and more
Presenters:
![Susanne Katz](https://go.beckershospitalreview.com/hs-fs/hubfs/Screenshot%202023-05-11%20at%209.55.44%20PM.png?width=120&height=120&name=Screenshot%202023-05-11%20at%209.55.44%20PM.png)
Susanne Katz
Head of Patient Access Operations, Notable
![Tim Getsay Gillette](https://go.beckershospitalreview.com/hs-fs/hubfs/Tim%20Getsay%20Gillette.jpg?width=120&height=120&name=Tim%20Getsay%20Gillette.jpg)