Uncover missed revenue in complex ED and urgent care claims


Thursday, September 25th, 2025 | 1:00 PM - 2:00 PM CT

Three to five percent of emergency and urgent care visits are tied to car accidents, workplace injuries or other events covered by third-party liability (TPL) insurance. But these claims often go undiscovered and underpaid.

Manual discovery processes are too slow and imprecise. As a result, hospitals miss out on higher reimbursements — up to 40% more than traditional payers deliver.

In this session, revenue cycle experts share how forward-looking providers are making TPL discovery a core part of their billing strategy. You'll learn how billing teams and front-end staff can flag complex encounters early and how technology can streamline discovery, whether billing is handled in-house or by a partner.

Key takeaways:
 
  • Why surfacing TPL coverage is a financial imperative for EDs and urgent care providers
  • How to identify the 3–5% of encounters eligible for higher-reimbursing TPL claims
  • What integration looks like, and how to embed TPL discovery into existing workflows

Presenters: 

KWhitt headshot - Kristelle Khazzaka

Kristin Whitt

Director, ARO Operations, ZOLL® AR Boost

TWilliams headshot - Kristelle Khazzaka

Tyler Williams

Director of Strategy, ZOLL® AR Boost