When cyberattacks freeze revenue: RCM leaders discuss strategy and lessons learned


Wednesday, June 4th, 2025 | 11:00 AM - 12:00 PM CT

When a cyberattack shuts down billing systems, accounts receivable can spike overnight — jeopardizing financial stability and delaying reimbursement for weeks. After the Change Healthcare outage in early 2024, many hospitals faced exactly this scenario.

In this timely panel hosted by Becker's, revenue cycle executives from leading health systems will share practical strategies for protecting AR and stabilizing cash flow during and after a cyber disruption. Learn how to proactively prepare, collaborate with payers and recover faster when systems go down. 

Key learnings:
 
  • Frameworks for faster AR recovery and minimizing claim backlogs
  • How to work with commercial and government payers on interim payments and filing extensions
  • Preventing an AR bubble through proactive cyber incident planning

Presenters:

Jennifer Igel

Jennifer Igel

Chief, Insights and Performance Management, Providence

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Ken Hogue B.S.C, Intl.Bus. CRCR, CPPM

Chief Revenue Cycle Officer, United Health Services

Shannon Cameron

Shannon Cameron

Chief Operating Officer, Revenue Cycle, AFS, LLC of Harvard Medical Faculty Physicians

Mandie Brzon - Jason Grady (1)

Mandie Brzon

SVP Rev Cycle Operations, R1