Affordability and transforming the patient financial experience: Healthcare’s next big challenge

Healthcare in the U.S. is notoriously expensive, including for many people covered by insurance — a reality underscored by the role medical debt plays in more than 60 percent of bankruptcies. However, as innovation continues to rapidly improve various elements of healthcare delivery, the patient financial experience for most remains inconvenient and burdensome.

How to deliver patients a more transparent, convenient financial experience was the focus of a leadership summit as part of Becker's Hospital Review 12th Annual Meeting in Chicago. Summit participants included technology leaders and top executives from hospitals and health systems around the nation.

Key learnings include:

How to digitize and personal the patient experience
How solutions powered by artificial intelligence can enhance front-end patient engagement
How to build lasting relationships with patients

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