Healthcare Affordability and Patient Revenue: Benchmarks and Insights from 213 RCM Leaders
Patients are shouldering more costs — and providers are paying the price.
With high-deductible health plans and rising coinsurance, out-of-pocket expenses continue to climb. The result: more financial strain on patients and more bad debt for providers.
In 2024, bad debt surged 14%, while collection rates remained stagnant at below 25%. Many in-house payment plans carry 20-30% default rates. Without a new approach, revenue leaders risk tying up capital and sending even more accounts to collections.
This report — based on a Healthcare Financial Management Association-partnered survey of 213 health system revenue cycle leaders — reveals strategies that work in the real world. Learn how the University of Texas Medical Branch (UTMB) combined pre-service payment policies with long-term financing to boost access and increase collections.
Inside the report:
In 2024, bad debt surged 14%, while collection rates remained stagnant at below 25%. Many in-house payment plans carry 20-30% default rates. Without a new approach, revenue leaders risk tying up capital and sending even more accounts to collections.
This report — based on a Healthcare Financial Management Association-partnered survey of 213 health system revenue cycle leaders — reveals strategies that work in the real world. Learn how the University of Texas Medical Branch (UTMB) combined pre-service payment policies with long-term financing to boost access and increase collections.
Inside the report:
- Performance benchmarks from hospitals with $100 million to over $25 billion in annual revenue
- How UTMB achieved a 25% lift in collections with patient-friendly financing
- Practical recommendations to reduce financial risk, improve cash flow, and make care more affordable
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