How Novant Health optimized the patient billing experience—and achieved 7x ROI
For years, Novant Health had worked to modernize their revenue cycle organization. They had leaned on mail, email, and MyChart to reach patients, and while these initiatives drove incremental improvements, they needed to take a bolder step to simplify patient billing and truly move the needle on reducing bad debt.
To address these challenges, Novant Health launched a new patient engagement and payment platform that integrates into Epic across hospital and physician billing.
Download the case study to learn:
To address these challenges, Novant Health launched a new patient engagement and payment platform that integrates into Epic across hospital and physician billing.
Download the case study to learn:
- The impact of launching a new platform at a health system that already made significant investments in MyChart
- Key opportunities to enable a consumer-centric experience for patients
- How they created a low-friction, easy-to-navigate bill payment experience for both patients and team members
Please fill out the form to download the whitepaper.