How smarter patient financial engagement is driving 3–5% collection gains


Reimbursement is uncertain, denials are up and high-deductible health plans mean more financial risk is falling on patients.

These headwinds are forcing CFOs to re-evaluate an overlooked lever: the patient financial experience.

Read more about how CFOs and COOs from top U.S. health systems like Geisinger, UT Southwestern, and NYC Health + Hospitals are reframing the patient financial journey as a critical component of system-wide growth.

Insights include:
 
  • Why health systems are seeing 3-5% collection gains from modernized engagement tactics
  • How Geisinger is using AI agents and segmentation to drive smarter collections
  • Why the highest bad debt might be from balances under $500 and what to do about it
 

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