The state of patient access: Where progress is real and where gaps remain
New findings from more than 1,000 patients and over 200 revenue cycle leaders show measurable progress in patient access. At the same time, persistent gaps in financial transparency, data accuracy and digital engagement continue to impact both patient experience and operational performance.
"The State of Patient Access 2026" report examines how providers are strengthening registration accuracy, improving estimates and expanding digital tools, while navigating ongoing barriers tied to cost, access and workflow inefficiencies.
The data highlights a clear shift: organizations are investing in automation, AI and digital engagement, but adoption and impact vary.
Key insights include:
"The State of Patient Access 2026" report examines how providers are strengthening registration accuracy, improving estimates and expanding digital tools, while navigating ongoing barriers tied to cost, access and workflow inefficiencies.
The data highlights a clear shift: organizations are investing in automation, AI and digital engagement, but adoption and impact vary.
Key insights include:
- 82% of patients say accurate estimates help them prepare for healthcare costs
- Improving insurance search accuracy is the top provider challenge
- 68% of providers have enabled online pre-registration to improve patient data collection
- 28% are using AI to improve accuracy and speed of data collection
Please fill out the form to download the whitepaper.