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While those elements have remained as important as ever, the COVID-19 pandemic has also created an urgent need for seamless, easy-to-use video connectivity for patients and providers. In response to this need, Amwell developed Amwell Now, a lightweight, intuitive and secure solution for video visits that prioritizes simple connectivity and rapid implementation. In this case study, two of the nation's leading health systems, Indianapolis-based **Indiana University Health** and Springfield, Mass.-based **Baystate Health**, share how they deployed Amwell Now to scale their telehealth operations and ensure their continued ability to deliver high-quality care to patients during the pandemic. "Amwell Now functionality, in combination with the integration we’re building with Cerner and Amwell's Touchpoint Tablet capabilities, is going to take the place of all different video tools people have been using,” says Steve Merritt, program manager at Baystate Health. "We really want to have one platform for virtual care." **Download the case study to learn how the two health systems:** - Mobilized virtual visits at an unprecedented scale - Introduced new tools and additional support to its care teams - Are leveraging key features of Amwell Now to deploy telehealth across the enterprise to deliver high-quality care ****Please fill out** the form to download the case study.**   ![Flexible, Scalable Telehealth with Amwell Now - Margo Vieceli](https://go.beckershospitalreview.com/hs-fs/hubfs/Flexible%2c%20Scalable%20Telehealth%20with%20Amwell%20Now%20-%20Margo%20Vieceli.png?width=400&height=518&name=Flexible%2c%20Scalable%20Telehealth%20with%20Amwell%20Now%20-%20Margo%20Vieceli.png "Flexible, Scalable Telehealth with Amwell Now - Margo Vieceli") Becker's Websites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Clinical](https://www.beckershospitalreview.com/quality) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [Dental + DSO](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Podcasts](https://www.beckerspodcasts.com) - [Behavioral Health](https://www.beckersbehavioralhealth.com/) - [Physician Leadership](https://www.beckersphysicianleadership.com/) - [MyBHC](https://my.beckershospitalreview.com/) - [Career Center](https://careers.beckershospitalreview.com/)   Virtual Learning - [Webinars](https://www.beckershospitalreview.com/upcoming-webinars.html) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers.html) - [Podcasts](https://www.beckerspodcasts.com) Conferences - [15th Annual Meeting](https://conferences.beckershospitalreview.com/april-annual-meeting-2025?utm_source=hubspotwebsite&utm_content=footer) - [Spring Payer Issues Roundtable](https://conferences.beckershospitalreview.com/spring-2025-payer-roundtable?utm_source=hubspotwebsite&utm_content=footer) - [Clinical Leadership Summit](https://conferences.beckershospitalreview.com/april-annual-meeting-2025/ClinicalLeadershipSummit?utm_source=hubspotwebsite&utm_content=footer) - [Spring Chief Pharmacy Officer Summit](https://conferences.beckershospitalreview.com/ChiefPharmacySummitApril2025?utm_source=hubspotwebsite&utm_content=footer) - [22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference](https://conferences.beckershospitalreview.com/spine-ortho-asc-2025?utm_source=hubspotwebsite&utm_content=footer) - [Behavioral Health Summit](https://conferences.beckershospitalreview.com/behavioralhealth-2025?utm_source=hubspotwebsite&utm_content=footer) - [Upcoming](https://conferences.beckershospitalreview.com/upcoming-events/upcoming-conference?utm_source=hubspotwebsite&utm_content=footer) Contact Us - 1.800.417.2035 - [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - Copyright © 2026 Becker's Healthcare. 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