Four Overlooked Strategies Healthcare Executives Can Use to Create a Better Care Experience

Healthcare is a unique industry, but customer expectations are not. Health system leaders looking to re-invigorate their services can start by bringing patients' experiences in line with what consumers expect from other industries.

This paper outlines four accessible strategies for leaders to pursue, including:

  • How to involve patients in service design
  • How to clarify invoice confusions
  • How to eliminate patient confusion
  • How to recover when service stumbles


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