From fractured to frictionless: 4 best practices to create a hybrid care delivery model for seamless patient experiences

Telehealth adoption has skyrocketed due to COVID-19, and the demand for virtual tools is here to stay: Two-thirds of patients plan to continue using telehealth after the pandemic.

While the implementation of more virtual care offerings is a win for patients who have been seeking more convenient options, other patients still prefer in-person interactions with their providers. That presents healthcare systems with the challenge of finding ways to create a quality, consistent experience for all care pathways without adding confusion or friction points.

Download this white paper to learn:

  • What an integrated hybrid care delivery model is and how it differs from just adding telehealth care options
  • The risks of not offering a variety of care-delivery options—to both patients and system revenues
  • 4 best practices to get you started (3)