Good isn't good enough: Best practices for designing the optimal patient experience
Tuesday, July 12th, 2022 | 12:00 PM - 1:00 PM CT
In today's competitive environment, "good" just doesn't cut it anymore. It's critical that hospitals go above and beyond to provide an exceptional patient experience.
A growing body of research shows high-quality care and a strong patient experience go hand in hand. Even with outstanding care quality and outcomes, patients may still be left with a negative impression of their healthcare providers if they have an underwhelming encounter on the experience side, such as communication gaps with clinicians.
Join this webinar where a panel of experience experts will share best practices for health system leaders to design the optimal patient experience.
Key learning points:
- An overview of the role human connection plays across clinician and patient satisfaction, and care outcomes
- Actionable approaches clinicians can take to drive a front-line focused patient experience
- The transformational benefits hospital operations, patients and care teams that stem from an enhanced patient experience