Good isn't good enough: Best practices for designing the optimal patient experience

Tuesday, July 12th, 2022 | 12:00 PM - 1:00 PM CT

In today's competitive environment, "good" just doesn't cut it anymore. It's critical that hospitals go above and beyond to provide an exceptional patient experience.
A growing body of research shows high-quality care and a strong patient experience go hand in hand. Even with outstanding care quality and outcomes, patients may still be left with a negative impression of their healthcare providers if they have an underwhelming encounter on the experience side, such as communication gaps with clinicians.
Join this webinar where a panel of experience experts will share best practices for health system leaders to design the optimal patient experience.
Key learning points:

  • An overview of the role human connection plays across clinician and patient satisfaction, and care outcomes
  • Actionable approaches clinicians can take to drive a front-line focused patient experience
  • The transformational benefits hospital operations, patients and care teams that stem from an enhanced patient experience


Deanna Gunter

Deanna Gunter, MA, BS, RD

Director of Patient Experience and Volunteer Services, Dignity Health Mercy Medical Center Redding

swati-mehta - Joey Roach

Swati Mehta, MD, FACP, SFHM, CPXP

National Director of Quality & Patient Experience, Vituity


Jody Spector, MPH

Director of Patient Relations and Service Excellence, Providence Holy Cross Medical Center

quint-studer - Joey Roach

Quint Studer

Partner, Healthcare Plus Solutions Group