Health plan executives look forward: Emerging from a highly disruptive year

An Optum study of how leaders are charting a course for 2021 and beyond

Improving peoples’ health and lives is not an easy mission, and the events of 2020 have introduced new complexities that leaders must address head-on.

We believe that health plans are ideally positioned to meaningfully reshape member, provider, and employer experiences through enabling collaboration across the health care ecosystem.

This study summarizes insights and strategies garnered from over 30 conversations with our community, regional, national, provider-sponsored, and Blue plans partners. Themes that came out of the study on the areas of focus include:

  • Increasing affordability
  • Driving closer provider relations
  • Driving growth with scalability
  • Offering a best-in-class member experience
  • Integrating digital technology