Healthcare finance has a trust problem: how consumerism can help

Many in the U.S. hold firmly to the belief that hospitals and health insurers are responsible for driving up healthcare costs. Additionally — in this environment of mistrust — patients are directly paying for a larger portion of their care than ever before amid rising enrollment in high-deductible health plans.

To inspire confidence and trust in their patients, hospitals need to deliver a financial experience on par with what consumers experience in other industries where bills are transparent and making payments is convenient. However, most hospitals fall short of meeting these expectations.

This e-book offers an examination of healthcare's trust problem, an outline of what a world-class consumer experience in healthcare looks like and insights from health systems already delivering a personalized billing experience to patients.

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