Patients are frustrated. Health systems are stretched thin. Regulatory requirements are changing. For many organizations, improving healthcare consumer experience feels impossible under current conditions.
But leaders from Johns Hopkins Healthcare System, Hummingbird Health, and Talkdesk are proving transformation is possible — using AI and automation not to replace people, but to support them.
During this live virtual session, Johns Hopkins Health System's VP of Clinical Systems will discuss how they're modernizing patient access and streamlining the healthcare consumer experience, delivering better outcomes with greater efficiency.
Learnings include:
- How to use AI and automation to unify disconnected access points and reduce friction
- What regulatory shifts mean for digital strategy and how health systems can adapt
- Real lessons from Johns Hopkins on aligning clinical operations with consumer experience goals
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