Balancing Operational Efficiency While Pursuing Transformative Digital Health Solutions

Wednesday, October 23rd, 2024 | 1:00 PM - 2:00 PM CT

Health systems have invested billions in patient portals and online automation tools that empower consumers to manage their healthcare. However, many patients continue to prefer using the telephone for these functions.

Learn from industry leaders. How to:
 
  • Leverage existing technology investments to keep front door operations running smoothly and ensure patient and provider satisfaction.
  • Address the behavior patterns of consumers who demand multiple channel options for managing care.
  • Reduce the financial impact of workforce shortages by digitizing the voice channel so AI can increase the productivity of frontline staff.

Presenters: 

Website - Team page - Scott D Portrait (2)

Scott D'Entremont

CRO, Parlance

Anil Saldanha

Anil Saldanha

Chief Innovation Officer (CINO), RUSH

Anika-Gardenhire

Anika Gardenhire

Chief Digital and Information Officer, ArdentHealth

Dr. Prasanna Menta

Dr Prasanna Menta, CHCIO, CDH-E

Chief Information Officer at Sheppard Pratt Health System

Sugrue_Mark-HS

Mark Sugrue

Senior Director, Alvarez & Marsal

Taveras

Luis Taveras

Senior VP & Chief Information Officer, Lehigh Valley Health Network