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[Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## **Balancing Operational Efficiency While Pursuing Transformative Digital Health Solutions** --- ### Wednesday, October 23rd, 2024 | 1:00 PM - 2:00 PM CT Health systems have invested billions in patient portals and online automation tools that empower consumers to manage their healthcare. However, many patients continue to prefer using the telephone for these functions. **Learn from industry leaders. How to:**   - Leverage existing technology investments to keep front door operations running smoothly and ensure patient and provider satisfaction. - Address the behavior patterns of consumers who demand multiple channel options for managing care. - Reduce the financial impact of workforce shortages by digitizing the voice channel so AI can increase the productivity of frontline staff. ## **Presenters: ** ![Website - Team page - Scott D Portrait (2)](https://go.beckershospitalreview.com/hs-fs/hubfs/Website%20-%20Team%20page%20-%20Scott%20D%20Portrait%20(2).jpg?width=120&height=120&name=Website%20-%20Team%20page%20-%20Scott%20D%20Portrait%20(2).jpg) ### Scott D'Entremont ##### CRO, Parlance ![Anil Saldanha](https://go.beckershospitalreview.com/hs-fs/hubfs/Anil%20Saldanha.jpg?width=120&height=120&name=Anil%20Saldanha.jpg) ### Anil Saldanha ##### Chief Innovation Officer (CINO), RUSH ![Anika-Gardenhire](https://go.beckershospitalreview.com/hs-fs/hubfs/Anika-Gardenhire.png?width=120&height=120&name=Anika-Gardenhire.png) ### Anika Gardenhire ##### Chief Digital and Information Officer, ArdentHealth ![Sugrue_Mark-HS](https://go.beckershospitalreview.com/hs-fs/hubfs/Sugrue_Mark-HS.jpg?width=120&height=120&name=Sugrue_Mark-HS.jpg) ### Mark Sugrue ##### Senior Director, Alvarez & Marsal ![Taveras](https://go.beckershospitalreview.com/hs-fs/hubfs/Taveras.png?width=120&height=120&name=Taveras.png) ### Luis Taveras ##### Senior VP & Chief Information Officer, Lehigh Valley Health Network [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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