Chatbots vs conversational AI - what’s the difference?

Thursday, September 28th, 2023 | 12:00 PM - 1:00 PM CT

Most chatbots struggle to answer basic questions let alone handle tasks like scheduling, bill pay, insurance questions, and prescription refills. But conversational AI is changing that.

By moving from chatbots trained on basic “If this, then that” logic to LLM-powered assistants, health systems are now doing more than ever to enable patients with self-serve tools through conversational AI.

For example, AI solutions like Notable Assistant are enabling every patient to receive a concierge-level care experience from a single interface without having to call a contact center.

In this session, you’ll learn:

Why chatbots are insufficient for the patient access and scheduling complexities of healthcare
How conversational AI delivers a superior patient experience and drives acquisition
How conversational AI increases call deflection rates and brings relief to overburdened call centers
How Notable Assistant enables health systems to differentiate and drive growth

Presenters:

Dr. Aaron Neinstein

Chief Medical Officer, Notable

Tom Alterman

Head of Product, Notable