Clinical IT service desk: How to satisfy and scale support

Tuesday, September 24th, 2024 | 12:00 PM - 1:00 PM CT

In healthcare, minutes matter when IT issues arise. Patients and providers expect frustration-free technology interactions. At the same time, cost constraints demand more operational efficiency than ever.

This webinar will explore innovative approaches to healthcare IT support, including integrating clinical and IT expertise and "shift-left" issue resolution. Explore how outsourcing your clinical IT service desk increases capacity for technology innovations while ensuring dependable 24/7 support.

At five hospitals and clinics, these efforts resulted in a 35% reduction in workload for Epic teams and resolved physician calls three times faster. 

Key learnings:
 
  • How an efficient help desk boosts satisfaction and controls costs
  • Pros and cons of clinical IT service desks versus traditional IT support
  • Strategies for developing talent and scaling core competencies for a successful support model

Presenters:

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Chris Wickersham

Assistant Vice President, Customer Support Services, CereCore

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Cassandra Momon

Director, Epic Services, CereCore