Engaging data and AI to drive results for contact center operations


Monday, June 24th, 2024 | 12:00 PM - 1:00 PM CT

Healthcare organizations face the dual challenge of tackling increased pressure to drive customer loyalty while providing the best possible experience for their members or patients.

A focal point for those challenges is contact centers, which are often the initial experience in the patient or member journey. To improve this crucial portion of the patient or member experience, organizations need to look beyond traditional approaches and embrace data-led, enterprise efforts that support a seamless, customized experience.

In this webinar, you'll learn:
 
  • How to define call center transformation as an overall consumer experience strategy
  • How looking at a multi-faceted approach of talent, process and available technology is key to driving better performance
  • Why AI is important, but not the most important component of solving bigger picture of contact center issues.

Presenters:

DJackson Headshot (2) - Sydney Mason

David Jackson

Vice President, Healthcare Management, EXL

Kerri - Sydney Mason

Keri McCrensky

Vice President, Digital Transformation, Healthcare