Patients expect clarity, speed and connection — but healthcare often falls short, especially in high-stress settings like the emergency department.
At Children's Hospital Los Angeles, HCA Healthcare and a large IDN in the midwest, leaders are flipping the script with AI-powered tools and smarter communication strategies that are already improving trust and patient satisfaction.
Join this panel of digital, experience and marketing leaders to explore how their systems are closing the gap between patient expectations and care delivery — and what’s working right now.
Key takeaways:
- What new patient research reveals about top patient experience drivers and deal-breakers
- How CHLA and a large IDN in the midwest built trust through more intuitive digital engagement
- The role of AI in scaling transparency without increasing front-line burden
.jpg?width=120&height=120&name=Kristin%20Ebert_head_shot%20(1).jpg)
