Many health systems launch automation in a single department. Far fewer successfully expand it across the enterprise.
Without a clear strategy, governance structure and measurable goals, automation efforts can become siloed experiments rather than sustainable operational change. For large, complex organizations, the stakes are high: inconsistent processes, limited visibility and missed opportunities to improve efficiency across revenue cycle, human resources and finance.
Corewell Health, Michigan's largest nonprofit health system with 21 hospitals and more than 300 outpatient locations, has worked to move beyond isolated wins. In this session, Russ Gardner, business intelligence analyst lead at Corewell Health, will discuss how the organization approached automation as a long-term strategy — starting with revenue cycle management and expanding into other critical departments.
Attendees will hear firsthand what worked, what required adjustment and how Corewell Health positioned automation to scale effectively.
Learnings include:
- How to design an automation strategy that extends beyond a single department
- Common barriers to scaling and how to address them
- Ways automation can drive measurable impact in revenue cycle, HR and finance
- Practical next steps to strengthen your organization's automation program
