From tickets to triumphs: Simple strategies to transform your service desk

Thursday, March 28th, 2024 | 1:00 PM - 2:00 PM CT

In today's competitive landscape, delivering exceptional patient and end-user experience and optimizing operational efficiency are crucial for success. Patients have high expectations as they turn to service centers for help navigating the complicated healthcare journey, and many healthcare organizations — already doing more with less at every turn — struggle to keep up.

There is an ever-growing number of digital solutions aiming to solve these issues, but where to start remains a difficult question. This live webinar will detail how data-driven insights can optimize workflows, boost efficiencies, improve resource allocation and help you make informed decisions.

You'll learn:
 
  • Which metrics high-performing teams track
  • The right staffing levels and how to optimize schedules
  • How to define KPIs for both agent and service desk management

 

Presenters:

 

HEADSHOT_Joseph Esdale_01.26.24 - Somer Sinnard Cropped

Joseph Esdale, MBA

ITIL® Expert, Managing Director, Cloud, Infrastructure, and Service Desk, CTG Health Solutions

Katheen Barker (1)

Kathleen Barker

Delivery Director, North America Service Desk, CTG Health Solutions