How healthcare can catch up to other industries on the consumer experience

This webinar is on-demand and can be viewed at your convenience. 

Access and convenience are the emerging standards by which consumers will judge healthcare. Consumers have already learned what to expect from a digital experience, and they aren't going to give healthcare a pass just because it's healthcare. That means investments must be made in the kinds of capabilities, like self-service, that other industries have mastered, while also extending digital reach to all patients who could benefit from it.

In this on-demand webinar, an industry expert will examine changing patient expectations and how healthcare organizations can work toward meeting them.

Key takeaways:
  • Why self-service is indispensable in healthcare and the biggest obstacles to making it work
  • What healthcare overlooks about digital experience and how to provide what's really needed
  • Why trust is so important for digital solutions





John League, Advisory Board - Jake Rodriguez

John League

Managing Director, Research, Advisory Board


The-Advisory-Board-Company-Logo - Jake Rodriguez