How Memorial Hermann Health System and St. Luke's Health System Scaled An AI Platform to Drive Measurable Outcomes
Wednesday, September 10th, 2025 | 1:00 PM - 2:00 PM CT
While the healthcare industry buzzes with AI promises, Memorial Hermann Health System and St. Luke's Health System have moved beyond pilots to deliver enterprise-scale results. Join clinical, informatics, and technology leaders as they share concrete outcomes from millions of AI-documented encounters, revealing how deep Epic integration drives both clinical excellence and financial performance.
In this candid session, you'll hear about metrics from over 1 million encounters, including 75%+ adoption rates across specialties, quantifiable burnout reduction, and revenue cycle improvements through automated HCC/MEAT capture that delivers immediate ROI. Our speakers will walk through their framework for evaluating vendors, explaining why they chose an enterprise AI platform, and share the specific integration advantages—from Haiku to emergency department workflows—that drove adoption success where standalone solutions failed.
You’ll learn:
In this candid session, you'll hear about metrics from over 1 million encounters, including 75%+ adoption rates across specialties, quantifiable burnout reduction, and revenue cycle improvements through automated HCC/MEAT capture that delivers immediate ROI. Our speakers will walk through their framework for evaluating vendors, explaining why they chose an enterprise AI platform, and share the specific integration advantages—from Haiku to emergency department workflows—that drove adoption success where standalone solutions failed.
You’ll learn:
- Proven ROI Metrics & Benchmarks: Specific KPIs and measurement frameworks used by Memorial Hermann and St. Luke's to demonstrate value, including utilization rates, time savings calculations, and direct revenue impact through improved coding accuracy
- Epic Integration Best Practices: Tactical guidance on achieving seamless workflow integration that drives adoption, including mobile optimization strategies and specialty-specific customization approaches that these health systems used to achieve 75%+ sustained utilization
- Deployment Playbook for Scale: Actionable templates for moving from pilot to enterprise deployment, including stakeholder engagement strategies, training protocols, and the operational infrastructure needed to support thousands of clinicians
Presenters:
Dr. Terry Ribbens
Associate Chief Medical Information Officer, St. Luke’s Health System
Dr. Ryan Walsh
Chief Medical Information Officer, Memorial Hermann Health System