Inside the referral gaps costing health systems patients and growth
Tuesday, March 31th, 2026 | 1:00 PM - 2:00 PM CT
Demand for specialty care is growing rapidly, while physician shortages continue to strain access. Yet many health systems still manage referrals using a first-in, first-out (FIFO) approach, placing urgent and routine patients in the same queue. When patients stall, access suffers and revenue walks out the door.
Leaders from MUSC Physicians, Novant Health and Jefferson Health will break down how they are strengthening patient flow with intelligent triage across complex enterprises.
This session explores:
Where breakdowns most commonly occur — and how to pinpoint them with data
How to standardize patient routing and triage across service lines
Operational changes that increase scheduled visit conversion
Presenters:
William H. Morris, MD, MBA
Chief Medical Officer, Tennr
Elliot R. Blackman, FACHE
Chief Operating Officer, MUSC Physicians
Bill Schiff, MHA
Senior Vice President, Chief Payor Strategy Officer, Novant Health
Amy Nyberg
President, Ambulatory Services at Jefferson Health
