Lessons Learned — Are You Ready for UM Automation and Transformation?

Wednesday, March 15th, 2023 | 12:00 PM - 1:00 PM CT 

Current utilization management processes are filled with inefficiencies and denials risk. Advancements in technology point to a future in which automation can create more case management capacity and transform processes to be efficient and insights driven. But with so many options and industry buzz, where do you even begin?

Attend this session to hear Laura McIntire, BSN, RN, discuss what she learned from her experience working with nearly a dozen hospital systems to transform their utilization management programs. Discover the critical role that people, processes, and clinical information systems play, and assess whether your organization is ready to take the next step.

Key learning points: 
  • Summarize where and when technological advancements are applicable and where they will have the most impact in the transformation process.
  • Evaluate your organization's readiness, and articulate the importance of people, process, and clinical information systems.
  • Incorporate lessons learned from the utilization management transformation journeys of early adopters into your organization's strategy.


Laura M Headshot - Jake Rodriguez

Laura McIntire

RN, BSN, MA, GM, Strategic Clients, Change Healthcare