North Mississippi Health Services' Virtual Nursing Model Returns 600 Hours Each Month


Wednesday, January 28th, 2026 | 12:00 PM - 1:00 PM CT

At NMHS, virtual nursing is an enterprise-wide model serving a 400-bed flagship hospital and seven community hospitals. With virtual nurses completing 90% of discharges and 70% of admissions, NMHS has proven what’s possible when digital care is built for frontline support.

In this webinar, the NMHS team will share how they operationalize virtual nursing to ease workload, strengthen retention and improve safety and performance metrics across the system.

What you’ll learn:
 
  • How NMHS structured staffing, governance and workflows to drive adoption
  • Where virtual nursing delivered the greatest impact on throughput and staff satisfaction
  • The KPIs and communication tactics used to demonstrate systemwide ROI

Presenters:

Heather Wilf Headshot - Somer Sinnard-1

Heather Wilf, MSN RN, CAVRN

Manager Virtual Care, North Mississippi Health Services

Marcia - 2 - Standard Rez (1) - Somer Sinnard

Marcia Murphy, MSN, RN, AGACNP-BC, ANP-BC, NE-BC, CCRN, CPHQ

Chief Clinical Operations Officer, Vitalchat