Patient expectations keep climbing while clinical teams absorb a steady load of nonclinical requests, repeated questions and unclear bedside communication. Moving satisfaction scores without adding headcount has become one of the hardest problems in hospital operations.
Penn Medicine's Clifton Center took a different path. Using IRIS, an interactive in-room system, the team turned the patient room into a digital hub that displays care plans, care teams and key updates while giving patients direct control over their environment. The result: higher patient satisfaction and thousands of administrative hours returned to clinical staff.
In this session, John Donohue, vice president, data and technology solutions, at Penn Medicine, will walk through how the system was built, how it integrates with clinical and operational workflows and what it took to deliver measurable results.
Learnings include:
- How IRIS surfaces care plans, care teams and updates to improve bedside communication
- Which in-room controls reduce nonclinical interruptions for clinical staff
- How the system was integrated across clinical and building operations
- The operational and experience outcomes Penn Medicine measured
