Patient expectations keep climbing while clinical teams absorb a steady load of nonclinical requests, repeated questions and unclear bedside communication. Moving satisfaction scores without adding headcount has become one of the hardest problems in hospital operations.
Penn Medicine's Clifton Center took a different path. Using an interactive in-room system, the team turned the patient room into a digital hub that displays care plans, care teams and key updates while giving patients direct control over their environment. The result: higher patient satisfaction and thousands of administrative hours returned to clinical staff.
In this session John Donohue, vice president of data and technology solutions at Penn Medicine, joins Becker's for a candid conversation about how the Clifton Center is building care around people and data — from the goals that started the project, to the outcomes clinical teams are seeing at and beyond the bedside, to the role AI is beginning to play in what comes next.
Learnings include:
- What it takes to evolve the patient room experience, and the outcome metrics Penn Medicine tracked
- How real-time data at the point of care benefits both patients and clinical teams
- How the system integrates across clinical and building operations
- Where AI fits into the Clifton Center's roadmap, and how IRIS supports that direction
