Consumer expectations are shifting fast, and traditional care models aren't built to keep up. Patients want care that's accessible, connected and available on their terms. If health systems can't deliver that, someone else will.
Hartford HealthCare is staying ahead of this curve.
In this session, hear how Hartford HealthCare is redesigning access and experience — offering 24/7 on-demand care, enabling clinicians with AI and connecting patients across every step of the journey, from home to hospital.
You'll learn how the system is embedding consumer-first thinking across its strategy to stay competitive in the AI era, with practical lessons on:
- Building an always-on, AI-enabled care model to meet patients on their terms
- What it takes to deliver consumer-grade experiences as a health system
- How to drive organizationwide change without compromising clinical safety or quality
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